Welcome to EKER Daunen Manufaktur! We are delighted that you have chosen our high-quality bedding. Please take a moment to read our Terms and Conditions, which form the basis for your orders.
1.) Scope and Seller Information
Our Terms and Conditions govern the rights and obligations between you, as the customer, and us, EKER Daunen Manufaktur AG, for all purchases you make through our online store at www.shop.eker-daunen.ch . Our Terms and Conditions may be updated from time to time. The version valid at the time of your order shall apply. You can find more information about us in the Legal Notice.
2.) Conclusion of Contract
The products and prices displayed on our website are non-binding offers. Your order constitutes an offer to us, which we accept by shipping the goods. An order confirmation via email is merely an acknowledgment of receipt and does not constitute acceptance of the order. In exceptional cases where a product is no longer available, we reserve the right to reject the order. In this case, any payments already made will be refunded.
3.) Prices and Payment Terms—All Common Payment Methods
All prices are listed in Swiss francs (CHF) and include the applicable value-added tax. Shipping is free within Switzerland and Liechtenstein. We accept the standard payment methods (invoice, prepayment, PostFinance, credit cards, etc.) listed during the ordering process. In the event of late payment, we reserve the right to charge reminder fees and late payment interest.
3.1)
Purchase on Account with Installment Option (POWERPAY)
MF Group / POWERPAY, as an external payment service provider, offers the “Purchase on Invoice” payment method. With the single invoice, you can easily
settle your online purchase via invoice. If you do not make a payment within the specified time frame, you will receive a monthly invoice the following month with
an order summary.
Upon conclusion of the purchase agreement, POWERPAY assumes the resulting invoice claim and handles the corresponding payment arrangements. When purchasing on
invoice, you agree to POWERPAY’s Terms and Conditions in addition to ours. (powerpay.ch/de/agb).
3.2)
I hereby confirm that I have read and accepted the Terms and Conditions for POWERPAY Purchase on Invoice (powerpay.ch/de/agb).
4.) Consent to Credit and Risk Assessment
To determine whether an order can be placed on account, an address and creditworthiness check will be conducted. The personal information relevant to order and payment processing may be transmitted to the debt collection agency Intrum and to partner companies for this purpose. Further information on this can be found in our Privacy Policy.
5.) Delivery and Shipping Costs – Switzerland and Liechtenstein
We deliver our high-quality bedding throughout Switzerland and Liechtenstein. Delivery is provided free of charge and with care via our Swiss partner, Planzer Paket, directly from our own factory in Rickenbach near Wil.
6.) Delivery Times – Fast Delivery Thanks to In-House Production
We keep our standard products in stock and typically ship them the same day. If that’s not the case, as a manufacturer (with our factory in Rickenbach near Wil), we’re able to deliver your order promptly. Please note that delivery times may be slightly longer during the Christmas season, during our summer shutdown, between Christmas and New Year’s, and in the weeks before and after “Black Friday.” You can also pick up your order in person by making an appointment in advance.
7.) Damage During Shipping—Just in Case
If, upon receipt of the goods, you notice that the products were damaged during transport, please notify the delivery service immediately and then contact us: Email: kontakt@eker-daunen.ch or Phone: 071 755 60 60
8.) Retention of Title
The delivered products remain the property of EKER Daunen Manufaktur until full payment has been received.
9.) Price Guarantee—the Best Factory Prices
If you can officially purchase the identical product with the same specifications at a lower price from another comparable store in your region, EKER Daunen Manufaktur will refund the price difference to you within five days of your purchase.
10.) Returns and Exchanges—Please Contact Us Before Returning Anything
Bedding and linens are hygiene items. Therefore, exchanges or returns are not possible without a valid reason (product defect, damage). If a product is defective or damaged, please contact us by phone or email within three days of receiving the item. We cannot accept returns without prior contact, and such items must be returned at the customer’s expense. Returns approved by us must be in their original packaging, wrinkle-free, undamaged, and clean. After inspecting the returned merchandise, we will refund the purchase amount—excluding any shipping costs incurred—to the account you specified within three days. Please note that double-face bedding cannot be returned or exchanged.
11.) Warranty Period—Two Years from the Date of Shipment
All our products are covered by a two-year warranty period starting from the date of shipment. During this period, we will repair any product defects covered by the warranty free of charge. Normal wear and tear as well as improper handling are excluded from the warranty.
12.) Warranty Claims – Please Contact Us
Our products are carefully inspected before shipping. If a product develops a defect during the warranty period, please contact us at kontakt@eker-daunen.ch or by phone at 071 755 60 60. After inspecting the defect, we will decide whether to repair or replace the product.
13.) Disclaimer
Our liability is limited to the purchase price of the product. EKER Daunen Manufaktur assumes no liability for consequential damages, allergic reactions, or other indirect damages. Furthermore, we are not liable for packages that are considered delivered according to our partner. We are happy to provide further information at any time.
14.) Governing Law
The contractual relationships between EKER Daunen Manufaktur and our customers are governed exclusively by Swiss law. The application of international treaties, in particular the United Nations Convention on Contracts for the International Sale of Goods (CISG), is excluded.
15.) Jurisdiction
The place of jurisdiction for all disputes arising from or in connection with these Terms and Conditions is Rickenbach b. Wil TG, Switzerland.
16.) Final Provisions
Should any provision of these Terms and Conditions be or become invalid, the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision. We are available to answer any questions or address any concerns you may have at any time. Your complete satisfaction is very important to us. Therefore, please do not hesitate to contact us if anything is unclear.
Thank you very much for your trust in EKER Daunen Manufaktur!
Yours, Ilias Eker and the entire EKER Team