1.) Delivery and shipping costs - free of charge via Planzer Paket
We deliver our high-quality bedding within Switzerland and Liechtenstein. Delivery is carried out by our Swiss partner Planzer Paket free of charge and with care from our own factory in Rickenbach near Wil.
2.) Delivery times – fast delivery thanks to our own production
We always have a small quantity of regular products in stock, and these are usually shipped on the same day. If this is not the case, as a manufacturing company (factory in Rickenbach near Wil), we are able to deliver your order promptly. Should there be any unexpected delays in delivery, we will inform you in good time. Please note that delivery times may be slightly longer during the Christmas period, during our summer holidays, and during Black Friday week. You can also pick up your order on site by appointment.
3.) Transport damage – in case of an incident
If you discover that the products have been damaged during transport upon receipt, please inform the delivery service immediately Delivery service and then contact us: Email: kontakt@eker-daunen.ch ; Phone: 071 755 60 60
4.) Retention of title
The delivered products remain the property of EKER Daunen Manufaktur until full payment has been received.
5.) Returns and exchanges – we are here for you
Bedding is a hygiene product. Therefore, exchanges or returns without a valid reason (product defects, damage) are not possible. If a product is defective or damaged, please contact us by telephone or email within three days of receiving the goods. We cannot accept returns without prior notification and they must be returned at the customer's expense.
Returns approved by us must be in their original packaging, crease-free, undamaged, and clean. After checking the returned goods, we will refund the purchase amount, excluding shipping costs, to the account you specified within three days.
6.) Warranty period - two years from date of shipment
All our products are covered by a two-year warranty from the date of dispatch. Within this period, we will repair any product defects covered by the warranty free of charge. Normal wear and tear and improper handling are excluded from the warranty.
7.) Warranty claim - please talk to us
Our products are carefully checked before shipping. If a product is defective during the warranty period, please contact us at kontakt@eker-daunen.ch or by phone at 071 755 60 60. After inspecting the defect, we will decide whether the product will be repaired or replaced.
8.) Disclaimer
Our liability is limited to the purchase price of the product. EKER Daunen Manufaktur accepts no liability for consequential damage, allergic reactions, or other indirect damage. Furthermore, we are not liable for packages that are considered delivered according to our partner. We are always available to provide further information. Your complete satisfaction is very important to us. Please do not hesitate to contact us if you have any questions or concerns.
Thank you for placing your trust in EKER Daunen Manufaktur.
Yours sincerely, Ilias Eker and the entire EKER team.
Version: March 3, 2025